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I use remote desktop to manage aim, etc... Figure why can't I be at my home computer. As for your norton issues. Why don't you fix it. Everything you need to know is in the manual or on the symantec site. I mean really what's the worst that can happen? If you completely break it you still have tech support. And I'll assume you are better with computers than your mom. (99% of the time this is a safe bet)