Dear Mr. Jackson:
Thank you for contacting BMW of North America, LLC regarding the problems you are having with your 2002 BMW 3 Series. I apologize for the issues and inconvenience you have experienced with your tail lights.
The actual length of life of any given vehicle part is dependent on a number of factors including care, maintenance, use, and climate. During the life of a vehicle, it is natural to expect that some parts may have to be replaced due to mechanical failures, or normal wear and tear.
The warranty for your vehicle provided coverage up to 4 years or 50,000 miles. Although we empathize with your situation, because your vehicle has exceeded the warranty parameters by a considerable margin, BMW of North America, LLC cannot assume responsibility for the cost of this repair.
Recalls are specific to a vehicle's identification number (VIN). I would need your specific vehicle's VIN to research applicable recalls. Please reply with this information and I will be happy to reply with all open recalls for your vehicle. I apologize for the inconvenience.
Recalls are governed, however, by the National Highway Traffic Safety Administration (NHTSA), not by BMW of North America, LLC. If you have questions regarding the recall process, please visit www.nhtsa.gov
for more information on their recall processes.
If you have any further questions, please respond to this e-mail or contact the Customer Relations and Services Department at 1-800-831-1117, Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time. Again, thank you for contacting BMW.
Customer Relations and Services