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Geek ChatAsk computer questions or just engage in general geek talk on here
Yep, one of the big secrets of buying a laptop- always get the extended warranty.
no doubt, dell didn't want to fix a recurring issue with a friends notebook and since he had the 3 year, no matter what plan he just threw it down the stairs. They repaired it, the did put an inspiron screen on his latitude but it worked well so he didn't complain.