For all of you out there who've had to deal with an irate
customer, this one is for you! An award should go to the
United Airlines gate agent in Denver for being smart and
funny, while making her point, when confronted with a
passenger who probably deserved to fly as cargo.
A crowded United Airlines flight was cancelled.
A single agent was re-booking a long line of inconvenienced
travelers. Suddenly an angry passenger pushed his way to the
desk. He slapped his ticket on the counter and said "I HAVE
to be on this flight and it has to be FIRST CLASS." The
agent replied, "I am sorry, sir. I'll be happy to try to
help you, but, I've got to help these folks first, and I'm
sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO
I AM?" Without hesitating, the agent smiled and grabbed her
public address microphone, "May I have your attention please,"
she began, her voice heard clearly throughout the terminal.
"We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO
HE IS. If anyone can help him find his identity, please come
to Gate 14." With the folks behind him in line laughing
hysterically, the man glared at the United agent, gritted
his teeth and swore "F*** You!". Wthout flinching, she
smiled and said, I'm sorry sir, you'll have to get in line
for that too.
