You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact contact us.
BMW General Discussion
Sponsored by: AutohausAZ.com
Talk about BMWs in general. Post official news, Bangle flames, or anything else related to BMW.
I'm still waiting on my headlights..... ordered em the 5th, got a broken set the 15th, sent them back (and paid for shipping)... still no word, yet it cost me $703.00 so far......... I also noticed they have the same package listed now for under $500 dollars, but they won't give me that deal
You know, you're right, we've not been ourselves lately.
We've missed shipments, we've delayed shipments through no fault of our own, and we've simply been bad at customer service.
We acknowledge these issues
Our web site, upon purchase, automatically charges for the product. What's more, when we receive a purchase on the phone, and we have it in stock, we only charge when we have it in stock.
Finally, the broken set, we are really sorry, our QC has been piss poor of late, and that's not up to our standards.
We'll do better. If you have issues, just email us - info@Umnitza.com
You know, you're right, we've not been ourselves lately.
We've missed shipments, we've delayed shipments through no fault of our own, and we've simply been bad at customer service.
We acknowledge these issues
Our web site, upon purchase, automatically charges for the product. What's more, when we receive a purchase on the phone, and we have it in stock, we only charge when we have it in stock.
Finally, the broken set, we are really sorry, our QC has been piss poor of late, and that's not up to our standards.
We'll do better. If you have issues, just email us - info@Umnitza.com
Well at least you reconize the problem and are working to correct it. I've dealt with Umnitza in the past and had excellent customer support, though there are an increasing number of cases floating around of bad experiences. I have full faith in your ability to recover.
User not setup in Rate My Car. Click here to set it up.
Your Ride: 2003 350z Track Edition
yeah i always hear great things about you guys.. but like all companies you cant please everyone and be perfect all the time! its the way the business world works! No worries! glad to have you aboard umnitza!
You know, you're right, we've not been ourselves lately.
We've missed shipments, we've delayed shipments through no fault of our own, and we've simply been bad at customer service.
We acknowledge these issues
Our web site, upon purchase, automatically charges for the product. What's more, when we receive a purchase on the phone, and we have it in stock, we only charge when we have it in stock.
Finally, the broken set, we are really sorry, our QC has been piss poor of late, and that's not up to our standards.
We'll do better. If you have issues, just email us - info@Umnitza.com
No prob really, I'm really in no hurry for them anyways... I'm really busy with school at the moment; your customer service is great, all phone convo's and emails have been very friendly and pleasant... and I realize there are many factors that play into these situations that are completely out of your control..... I've still recomended you to friends/family and will do so in the future.
User not setup in Rate My Car. Click here to set it up.
Your Ride: 2003 350z Track Edition
Quote:
Originally Posted by Spieluhr
agreed, glad to hear that the problem is recognized. And i will continue to purchase from Umnitza, little bumps in the road are expected.
Justlike where i work and people call, you didnt mark the lot line, or you didnt put the lengths on the property line.. umm sir, those little tick marks mean all the property on that block are the same size.... their reply.. "AWWWWWW terribly sorry for my temper its just (insert random excuse)" happens with all companies! the way business goes!
04-27-2005, 12:59 PM
happens with all companies! the way business goes!
Similar Threads
