Re: Engineer refs - does audio enginer count? j/k But I do know a pro civil engineer in Dallas Tx if you need the ref, I'll be more than happy to contact him for you.
As far as phone hell, 90% of the time I go straight to the "0" operator option and if that don't work go to the Spanish option (don't laugh) These Spanish operators have to be bi-lingual and most times they are far less busy than English - and I get through almost always. I don't have time to fuck around so those 2 options get me who I need to speak to on the "express line".
As to the child support, as long as you're making payments or making an honest attempts to pay they can't legally hold you hostage like it sounds (unless you are really far behind) If that's the case I'ld talk to a lawyer or the schools counselors for your options.