i used to go to that dealer for service. Whyen I had my power steerig failure, I dropped the car off. I picked it up 3 days later. after a 1 hour wait, the finally brought my car out after I had been waiting in the delivery bay the entire time. They hadn't even washed it. I got the same work done at Harrison Motorsports for substantially less with a staff that actually recognizes me as a BMW enthusiast.