You know, you're right, we've not been ourselves lately.
We've missed shipments, we've delayed shipments through no fault of our own, and we've simply been bad at customer service.
We acknowledge these issues
Our web site, upon purchase, automatically charges for the product. What's more, when we receive a purchase on the phone, and we have it in stock, we only charge when we have it in stock.
Finally, the broken set, we are really sorry, our QC has been piss poor of late, and that's not up to our standards.
We'll do better. If you have issues, just email us - info@Umnitza.com