just wanted to express my great satisfaction with Strictly BMW of Bellevue. (strictlybmw.com) These guys are absolutely fabulous and know their cars inside and out (as they should). but they not only have great car knowledge and service, the way they handle customers is unlike any other BMW shop/parts center i've been to.
My Aux water pump just recently started leaking on my e34 so i called up Derek to see what they could do about replacing the part as i had bought it from them. he said that would be no problem just wanted me to bring the car in and get the new part and have them check out the old one.
Seeing as they are in bellevue and i'm in bellingham the drive down with leaking coolant isn't a likely possibility. he said that's fine just send him a picture of the part leaking in the car so i did and he emailed me next business day asking for my adress to ship to and offering to cover my return shipping costs to send him the old pump.
I know that this is the service we all would love to see, but i wanted to give them a quick shout out because there was no run around and they were quick to fix the problem and keep me a very satisfied customer even after the sale.
Props to Derek and the guys and gals at StrictlyBMW of Bellevue!