well im glad we're back up.. I was having withdrawal already
but that is the typical customer service run around. when my comp literally got fried, dell had me on the phone for about 4 hrs having me try various things after i told them that the motherboard was fried. they then tookl like an hour transferring me around to different managers to get me a new machine. my next comp will be home built bc of their poor customer serivice.