So I've been on the phone with our datacenter for probably 4 hours today. They screwed up our account's bill date, so they charged us 6 days early, and disconnected our account from lack of payment. I called bitching and complaining, and they passed me around to 4 different people (July, Doug, Yuri, and Marissa). Finally they tried to transfer me to a manager again, and then told me she'd gone home for the evening and won't be there until tomorrow morning. I'm like what the fuck, our server is offline right now. As it turns out, I ended up having to pay $214.99 out of my personal account to get our server back online. I've been a customer of theirs for YEARS, and spent thousands of dollars with them, and after all that, they wouldn't even waive the fucking $25 reconnect fee. I get to continue fighting tomorrow at 8am when they get to the office.
Until then, the server's back up. Ugh.