I will tell you a good BMW dealer story............
OK so i buy some new control arms for my car off the net at a BMW parts store.
I get under the car to start working on it, take everything off, and then i figure out that the arm bushings are shot, so i go to the dealer buy some new bushings, and realize that they have to be pressed onto the control arm, I ask the guy at the counter if they have a hydrolic press to do the job, and he tells me they dont do that at the dealer, and im like WTF?
So i drive around looking in everyshop i know of for a press, I called the Rep who sold my dad his bimmer, and leave a message on his voice mail, By this time i am about to hand my brand new control arms and bushings to those monkeys at PEP BOYS, when my phone rings, and its the Rep from United BMW (thats the dealer, ha ha almost like united bimmer)
Any way he says " yea bring it in we will do it for you." so i go all the way back to the dealer and the rep takes it back and in under a min i have my control arm bushings pressed,
And then i tell him the deal and he tells me that the people at the counter are dumbasses
so the Moral is Some people are asses and dont feel like walking 15 ft to the shop to find out if they will do job (ass at the counter)
And others will do waht ever it takes to keep a customer coming back (sales Rep)
oh yea and can you believe the dealers dont accept the BMW CCA discount any more WTF???