you're gonna have crooks in ANY business. so yea, that guy from acura is a piece of sh*t. but thats a pretty big leap to make saying that "oh, well thats how they all must be" just because you've seen the worst case scenario. if someone is worried about getting ripped off then they should educate themselves a bit about their car or just cars in general so they dont get sold muffler bearings and blinker fluid. and you are paying for proffessional work being performed with all the right parts and tools. like antiburn said, compare it to another industry like medicine or something