Crap!!!!!!!!! this actually just happened to me last month. I typically do not hang around these forums but I probably will start! I typically stick to bimmerforums....
Anyhow I actually sent out my lights to Jim Powell from apexcone in San Diego and after an entire month of bullcrap.... I was about to take a trip down to San Diego... luckily my lights were returned... untouched of course! but at least I had them back. Just be thankful to have your lights back and write as much crap in as many places as you can to warn other members... This is simply NOT ACCEPTABLE! Luckily, Matt from umnitza saved the day! He is actually working on my lights right now but so far my experience with them has been exceptional. I have bought several things from them in the past but this will be the first time they actually do some work for me. I should have my lights this coming week. I'll keep you posted as to how good their work was. So far, their customer service has been superb!
www.umnitza.com
Spread the word and just be thankful you have the lights back in one piece! DONT DO BUSINESS WITH APEXCONE UNLESS YOU WANT TO GET SCREWED... Contact Umnitza!