I just picked up my very first BMW.. It's a 2004 330CI.... I love the car but the service I received at the dealership was very disappointing. When I got to the dealership the car wasn't ready and my sales person was busy with someone else and I pretty much wasted 45 minutes at the dealership doing nothing... The reason why I am raising a stinker about this is because my friend who recently got a BMW as well had a totally different experience but this was at a different dealership.
Anyways the 45 minutes wait is the least of my concerns... I was told they would do a full interior and exterior detailing of the car but they didn't do a proper job and I had wax residual all over the car. My car is black so it's really visible. They also said they would fix up some stone chips and align my bumper which wasn't done. The sales guy told me to take the car and bring it back Wednesday and he would redo the exterior detailing and align the bumper. This arrangement seemed fine because they said they would give me a loaner and I figured everyone makes mistakes including BMW. So I decided to pick it up anyways.
I drove the car for 170 KM's and now I get a high pitch sound coming from the brakes and when I turn off the engine, I also get a weird sound coming from the engine.
My current plan is to call them up on Monday and take it in and not wait until Wednesday according the initial arrangement. My car is a certified series and I am starting to think they didn't put it through the proper inspection. Does anyone have any advice as to what else I should do? or who I should talk to?
I don't feel the service ppl at this dealership are very friendly but I really canít do much about that. However, I still have the option of returning the car because it's certified but I really don't want to
Is this the type of service normal at a BMW dealership?