dough. . . i know the feeling. I, too, am one of those people who never seems to have things go smoothly. It took me 7 years to get out of college. 35,000 in debt because of it. I have had so many different things go wrong because of other people's stupidity. I feel your pain. I feel your pain, indeed. What I took away from it? Do not count on anybody. Do not stop or let up on anything until you are content with the outcome. When you reregister for the exam, call them every other day if need be until YOU are satisfied with what is happening. And, always remember - what doesn't kill us makes us stronger. がんばって！Good luck.